At Halya Wedding, we strive to provide the best service and highest-quality products. If you are not satisfied with your purchase, we offer a 30-day return policy, meaning you have 30 days from the date of delivery to initiate a return request.
Conditions for Returns
To qualify for a return, the item must be in its original condition—unused, unworn, with all original tags attached, and in its original packaging. A valid receipt or proof of purchase is also required.
To start the return process, please contact us at halya@halyawedding.com. If your request meets the eligibility criteria, we will provide you with the return address.
Return Costs: Customers are responsible for all return-related expenses, including shipping fees, customs duties, and tracking costs.
For any inquiries regarding returns, feel free to reach out to us at halya@halyawedding.com.
Damaged or Incorrect Items
Upon receiving your order, please inspect it immediately. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and provide a resolution.
Damage Claims Timeframe: Customers are required to check their order and report any damage or defects within 7 days of delivery. Claims made beyond this period will not be eligible for compensation, as we cannot verify if the damage occurred after delivery. Upon receiving your order, please inspect it immediately. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and provide a resolution.
Non-Returnable Items
- Some products are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants)
- Customized or personalized items
- Personal care products (e.g., beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
If you have concerns about your specific item, please get in touch with us before initiating a return.
Note: Sale items and gift cards are non-refundable.
Exchanges
If you would like to exchange an item, the best way is to return the original product first. Once your return is accepted, you can place a new order for the desired item separately.
Refund Process
After receiving and inspecting your return, we will notify you of its approval status. If your return is approved, we will process your refund to the original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at halya@halyawedding.com.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be returned in its original condition—unused, unworn, with tags, and in its original packaging—along with a valid receipt or proof of purchase.
For more details, please visit the European Commission website. Kindly note that personalized items are exempt from this policy.
