Refund policy

All Sales Are Final

Every Halya Wedding order is personalized and printed to order for you. For this reason we do not accept returns or exchanges, and we do not offer refunds for a change of mind.

Cancellations

An order can be canceled for a full refund only before the design process has started. Once our designer has begun working on your order, it can no longer be canceled or refunded.

Check Your Order Within 3 Business Days

Please open and check your package as soon as it arrives. If anything is damaged, defective, missing or different from the design you approved, contact us at hello@halyawedding.com within 3 business days of delivery and include:

  • your order number
  • clear photos of the problem and of the packaging

We will review your message and get back to you with a solution. Claims received more than 3 business days after delivery cannot be accepted.

What Is Not Covered

  • Errors in wording, spelling, dates or other details that were present in the design you approved.
  • Delays caused by carriers or customs. Please see our Shipping Policy.
  • Invitations that are lost or returned by the postal service after you have mailed them to your guests.

Refunds

If a refund is approved, it is issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it.

European Union Customers

Because every item is made to your specifications, the 14-day right of withdrawal for online purchases does not apply to our products.

Contact

Questions about an order? Write to hello@halyawedding.com.